When AMC left, Regal bought the Huebner Oaks location, and it became Regal Huebner Oaks RPX 14. This theater used to be a first-run theater, but showing different movies from the rival AMC Huebner Oaks 24 theater a mile away. If she took offense to my comment about lack of training, then she needs to take pride in her job and teach her employees proper ticket sales ettique. I did not see her name but she is Latino descent sloppy hair, as if she just got out of bed and over weight. I told the manager their clerks need further training and she said "he didnt see the child thats why he didnt ask the age" to what my response was "and because he didnt see the child is where he should ask" thats when she rolled her eyes at me and walked away. The clerk that sold us the tickets never bothered asking the childs age. We all purchased tickets to Baywatch, when we were about to walk in we were told" no children under 7, due to movie being rated R. I went with a group of 7 and we had a 5 year old This was our 1st and last visit to this place. She was very rude and had the audacity to roll her eyes at me and as she walked away. The manager on shift in the evening, is very unprofessional. I am only giving 1 star only because there is no option for zero stars. Very, very disappointed with the example that manager set for his nice employees. He was extremely disrespectful toward me, especially since he admitted himself that he didnt know what had happened.ĭo what you have to do, but at least be respectful. If we get any other complaints, youre getting thrown out." The guard officer on duty knew that they were being ridiculous, but the manager told us, "I dont know what happened in there, but you guys need to quiet down & be respectful of the other people in the theater. Im not sure what their deal was, maybe they were drunk, but they went and were yelling at the manager and pointing at me saying I was causing problems as I was walking back into the theater from the bathroom. They glanced at us & looked away as I scowled at them, because we were just sitting there & even IF we were talking, there is no way they wouldve actually heard us. (There were only 10 people in the theater, by the way). It was a couple on the opposite side of the same row. Only 5 minutes into the actual movie, we had an employee come over & say that we had a noise complaint. It was late Friday night, we went to see Hail, Ceasar. However, last time I had a very disrespectful encounter with one of the managers. $2 tickets, clean, & usually good popcorn. If you do choose to spend a lavish amount on average seats in an average theatre with an average screen, just DO NOT GO AT NIGHT! Unless of course you have really good insurance and you *want* your car windows smashed or your car radio stolen! The manager basically said to me that this is just something to be expected during the season and took absolutely no responsibility for the lack of security. Not in the parking lot which, by the way, is not exactly well-lit. oh, and the security guard was inside the lobby at the time I called. They said there was a security guard who does rounds, but the security guard said they saw/heard *nothing*. Management said there are no video cameras in this parking lot whatsoever. Then, when we got to our car, we found that the back window had been shattered and that some very nice things had been stolen from the back seat.Īfter filing a police report and being told to return to our apartment complex, while waiting for the police to come investigate I called management to ask if they had any surveillance tapes of the parking lot (if they did, I was going to ask that they not erase it in case the police could use it or, more likely, if we could use it, since the police are overwhelmed here and still have not arrived to investigate 2 hours later). While walking outside after the movie, we overheard someone saying that their car had been broken into, and that this was the second time their car has been broken into at this movie complex. And that was without food or drinks, by the way. Tonight my boyfriend and I spent 19 dollars for two, yes, only two, tickets to see Boondock Saints from 7:30pm until 9:30pm. If it were possible I would put negative 5 stars.
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